The Impact Mechanism of Value Co-Creation on Enterprise Performance

Download PDF
Abstract: In the contemporary business landscape, which is characterized by the integration of digital technologies with numerous industries, the concept of value co-creation is becoming an increasingly important and creative competitive strategy. Scholars have highlighted the absence of robust arguments and theoretical guidance for organizations seeking to implement value co-creation practices with consumers. This thesis employs the theory of value co-creation as a foundational framework and a mixed-methods approach, utilizing structural equation modelling (SEM), to investigate the mechanism through which value co-creation affects enterprise performance. The findings of the research demonstrate that business model innovation acts as a mediating factor between value co-creation and enterprise performance, while internal process management exerts a moderating influence between the two. It is recommended that the findings of this research be employed to develop efficacious strategies for the implementation of value co-creation in enterprise practice management, with the objective of enhancing enterprise performance.
Keywords: Business model innovation, Internal process management, Co-production, Value in use, Financial performance, Customer relations and employee feedback
APA Citation: Suying Jia, Gelegjamts Adilbish, Batzusem Sharkhuu (2025). The Impact Mechanism of Value Co-Creation on Enterprise Performance. International Journal of Global Economics and Management, 6(1), 1-8. https://doi.org/10.62051/ijgem.v6n1.01

References

  1. Grönroos, C. Value co-creation in service logic: A critical analysis. Marketing theory, 2011, 11(3), 279-301.
  2. Lopes, M. A., Brito, R. M., & Galvão, G. D. A. Sustainable product design through co-creation. Sustainability, 2021, 13(3), 1239.
  3. Botti, A., & Monda, A. Sustainable value co-creation and digital health: The case of trentino eHealth ecosystem. Sustainability, 2020, 12(13), 5263.
  4. Wahab, H. K. A., Tao, M., Alam, F., & Ocloo, E. C. Impact of value co-creation on customer loyalty: The role of trust and satisfaction. International Journal of E-Business Research (IJEBR), 2022, 18(1), 1-20.
  5. Zaborek, P., & Mazur, J. Enabling value co-creation with consumers as a driver of business performance: A dual perspective of Polish manufacturing and service SMEs. Journal of Business Research, 2019, 104, 541-551.
  6. Chatmi, A., Elasri, K., & Ponsignon, F. Assessing and improving co-creation in services: the customer-centric matrix. International Journal of Quality and Service Sciences, 2023, 15(1), 97-114.
  7. Chatterjee, S., Rana, N. P., & Dwivedi, Y. K. Assessing consumers’ co‐production and future participation on value co‐creation and business benefit: an FPCB model perspective. Information Systems Frontiers, 2022, 24(3), 945-964.